Last updated October 15, 2020
TERMS AND CONDITIONS of DeuxPax
CVR No.: 41399430
At DeuxPax, we reserve the right to make errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. At the same time, reservations are made for sold-out items.
DeuxPax currently only accepts payment with Mobilepay. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.
DeuxPax strives to ship orders placed before 18pm same day. They are then shipped next business day.
We ship to all of Denmark. Shipping prices from DKK 33. Items will be delivered to the delivery address, which is stated when ordering, unless otherwise agreed.
We do not deliver abroad (also applies to the Faroe Islands and Greenland).
Your goods are shipped with DAO.
Right of complaint
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error. DeuxPax will cover return costs to a reasonable extent.
Upon return, complaints and use of the right of withdrawal, the item must be sent to:
In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
– Where you receive the order.
– Got the last item in physical
– The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to email@example.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Form and send the item to:
You cannot regret by simply refusing to receive the item without giving clear notice.
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill in and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received the return.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been used in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount returned, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressed otherwise.
We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.